Terms & Conditions
Deposits & Payments
Celebration Cakes
A 25% Deposit is required on all celebration cakes to fully secure your booking. Please note all deposits are Non-Refundable however, they are transferable providing we have been given at least 1 months' notice prior to cancellation, and we haven't already started making decoration i.e. Sugar Flowers or Figures. If the above is not adhered to, unfortunately your deposit will be lost.
The final balance of all celebration Cakes MUST be paid for in full on the date of collection Via either Cash or Bank Transfer.
No Cakes will be allowed to leave my premises if full payment hasn't been made.
Wedding Cakes
A £50 Deposit is required to fully secure your chosen Date. All Deposits are Non-Refundable however, they are transferable providing we have been given at least 2 months notice prior to cancellation, and haven't already started making decoration I.e. Sugar Flowers or Figures. If the above is not adhered to, unfortunately your deposit will be lost. The remaining balance of your wedding cake is to be paid off, the week before your wedding day.
No wedding cake will be completed or delivered if full payment hasn't been made.
Cupcakes
All cupcakes require Pre payment in full on the time of ordering. All payments for cupcakes are neither refundable or transferable.
No Cupcake orders will go ahead if Pre payment in full hasn't been made.
All Cancellations must be made in writing. Verbal cancellations will not be binding.
Collection & Delivery:
All celebration cakes are to be collected. Emily's Occasion Cakes cannot take any responsibility for any damage sustained to the cake during transport. The cake is the sole responsibility of the customer once it has left my premises.
Unless otherwise requested, wedding cakes will be delivered to the venue and set up at the agreed venue on the required date as
stated on the consultation/ time of booking. We will contact the venue in advance to arrange a mutually convenient time for delivery. The cake will be photographed in situ before we leave. Any damage sustained to the cake after this time is the responsibility of the venue, not Emily's Occasion Cakes
Cake storage & transportation:
Please store your cake in the box provided.
Please store your cake at room temperature unless otherwise stated on collection/delivery.
Do not place in the fridge, in direct sunlight or anywhere hot.
When collecting your cake please ensure the cake is placed on a non slip matting in a clean empty car boot or in the passenger foot-well of your car. DO NOT place on the knee of a passenger or on a seat as this can cause cake damage in transit.
Returns & Damages:
If you are not satisfied with the design of your cake please say on collection. If you wish to return a cake, please contact us as soon as possible and state clearly what the issue is. Please note that any remaining cake will need to be returned in order for us to conduct an investigation into the issue. If the cake is damaged before or whilst we are delivering your cake, all efforts will be made to fix the damage.
Emily's Occasion Cakes are not responsible for any damage caused to the cake after collection/delivery/set up. Any work repairing a damaged cake through no fault of our own will incur a fee.
Complaints:
Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously. If for any reason you are not happy with your wedding or celebration cake we require to be notified and the cake returned to us within 24 hours after your wedding/ celebration to ensure we are able to fairly assess the nature of the complaint. If you are complaining for a refund you must return at least 90% of the uneaten cake product within 24 hours of delivery/ collection.
We do not refund cakes that have been damaged out of our care.
Please note that fondant and buttercream icing may crack as it dries out which is out of our control.
NO REFUND WILL BE GIVEN IF A CAKE IS NOT RETURNED
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